Ad Details
Location:
Vancouver, British Columbia
Description
Save More Plumbing & Lighting is looking for an experienced and enthusiastic Customer Service Representative.
Established by Ram Bansal and Narrotam Handa in 1989, Save More Plumbing has been a leader in service excellence for almost 20 years. Achieving and establishing the highest levels of excellence in the market and the essentials in the industry is an ongoing process of our system. That has allowed Save More Plumbing & Lighting to open our second showroom in the city of Surrey, a whole sale company and a brand new manufacturing company. We are recognized by our customers as their number one choice and have consecutively won the consumers choice award since 2005. Since, we provide a diversified range of unique and quality products with new designs for our customer's. If you would like to join this award winning company which is growing rapidly please continue to read on:
Terms of Employment: Permanent, Full time, Overtime, Weekend, Day, Night, Evening
Salary: To be negotiated, other benefits
Anticipated Start Date: As soon as possible
Location: Vancouver & Surrey, British Columbia (2 vacancy)
Duties and Responsibilities:
• Answering support phone calls and emails ranging from basic issues to bath and kitchen fixture technical problems
• Clerical duties such as:
-Setting up new accounts
-Maintaining records
-Preparing reports
- Word processing assignments
- Actively logging support calls in internal tracking system
• Creating a refund policy manual
• Creating a customer service protocol manual
• Promote sales and arrange services for customers.
•Handle all customer returns
• Manage stock and some administrative duties (MS Office).
Skills and Requirements:
•High school diploma
• Ability to multi-task
• Ability to learn new tasks quickly
• Self-motivation
• Self-starter
• Excellent customer service skills
• Ability to work under minimal supervision
• Ability to solve problems and “think on feet”
• Exceptional organizational skills
• Extensive knowledge on bath and kitchen fixtures, and computer savvy.
Credentials and Experience:
•Knowledge of the following (experience is an asset):
•Microsoft Office
•Knowledge of Bath & Kitchen fixtures Essential
•Customer Service or Retail experience essential
•Languages: English (necessary)
•Languages: Mandarin, Punjabi, Cantonese (Knowing any of these three is a great Plus)
•Help desk experience
How to Apply:
e-mail: ravi@savemoreplumbing.com
Fax: 604.436-0488
In Person between 9am-5:30 pm Monday-Saturday: 1790 Kingsway, Vancouver, BC
Contact Name: Ravi Bansal
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User: Anonymous
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